We understand that the most important part of our business is our customers. That's why we are constantly working to make our site as easy to use as possible, as well as incorporating customer-friendly initiatives, like our Virtual Try-on app, to help you find the best frames for you.
However, there's always room for improvement, and we welcome any feedback or questions you might have to better serve you. Please don't hesitate to contact us with any questions or concerns. Our customer representatives are happy to answer any questions you might have about shipping, the inspiration behind our frames, our return policy or any things else you might want to know. For more information on how you can reach us, please review our contact details below.
Call Us: (800) 846-9915
Mon-Fri: 10 a.m. - 6 p.m. (EST)
Fax Us: (888) 808-0219
Email Us: [email protected]
If you're looking for a new, yet timeless look, Vint & York frames are the perfect accessory to capture it. Please contact us today with all of your questions, concerns and tips, so we can continue to deliver the best service and products possible.
Is Shipping Free? When will it be shipped?
Shipping is free on any domestic order, whether you’re buying one pair of vintage frames or a bunch of them. (Just FYI: The time it takes to mail them to you is the same, even if you order several pairs.) Prescription lenses take approximately 3-5 business days to process. Higher prescriptions and prescription sunglasses take approximately 5-7 business days to process. Progressive prescription lenses and progressive prescription sunglasses take approximately 7-10 business days to process.
Do you offer expedited shipping? Where else do you ship to?
Expedited domestic shipping is available if you need your frames ASAP.
* (Please reference above for the processing times)
Three-Day shipping is $25; Two-Day shipping is $35; Next-Day shipping is $49. Nevertheless, the delivery times don't apply for weekends and holidays. At this time we are not able to offer expedited shipping for international orders.
Where can I get my shipping information?
We will email you your package’s tracking number, so you can stay updated about when your order will arrive. You can also use the tracking form to check on your package delivery.
INTERNATIONAL SHIPPING AND IMPORT DUTIES
We are now happy to offer international shipping to the following regions: Puerto Rico, Canada, Europe, South America and Asia-Pacific by FedEx*.
In some cases there are additional taxes and duty charges assessed by the local custom authorities. Such charges are a sole responsibility of the recipient. We recommend that you familiarize yourself with customs and duties policies applicable to your country before making a purchase.
ZONE COST OF INTERNATIONAL SHIPPING USING STANDARD FLAT RATE
|1: Puerto Rico||Free|
|2: Australia and Canada||$25.99|
|4: Asia-Pacific and South America||$49.99|
Note to our International Customers: All postage and duty fees associated with returns are a sole responsibility of the customer.
Thank you for choosing Vint & York Eyewear!
Vint & York Returns Policy
We want you to be completely satisfied with the eyewear purchased from Vint & York and strive to make the return process as easy as possible.
All US returns are free of charge and subject to our return policy listed below.
We offer a 15-day no questions asked money-back guarantee for most of the orders placed through vintandyork.com*.
If you would like to make a return, please login into your customer account. You will have an option to select the order from there and generate a prepaid return label**.
All merchandise being returned must be in its original condition.
We will process your refund within a period of 2-5 business days. Your credit card will be credited with the full amount once your refund has been approved.
After a period of 15 days (when the returns window has expired), all sales are considered to be final.
All Sale and Clearance items are final sale and not eligible for return.For all international returns, customers will be responsible for covering the costs and fees associated with return shipping. This particular returns policy for Vint & York is only applicable to online purchases.
All purchases made in-store (our retail location at) are considered custom orders and are final sale. Full return policy is posted in the store.
* Glasses fitted with Photochromic, Progressive and some other types of custom lenses are not returnable.
** Subject to our return policy.
When you order frames from Vint & York, your purchase includes high-quality eyeglass frames, single-vision polycarbonate lenses with UV coating, anti-reflective coating, anti-scratch coating. It also includes free shipping and free returns.
All purchases are covered by a 1-year limited warranty.
At this time, we are happy to offer Premium Progressive Lenses - available with most of our optical frames. You can customize your lenses options during the checkout process. Vint & York uses HD digital free-form progressive lenses that are custom made for each customer considering their prescription specifics, the frame they chosen and other factors.
It’s easy: After you place the frames in your cart - start completing the checkout and you will be prompted to enter the prescription for each of the frames.
Most orders leave our facility within 3 to 5 business days, plus the time it takes either FedEx Ground or USPS Priority to deliver your order. (Expedited domestic shipping is available if you need your frames ASAP.)
We provide our customers with a 1-year limited warranty from the date of purchase on all frames purchased through our site. This warranty covers normal wear and tear of the frames. Lenses, hinges, and nose pieces are not included under this warranty. If you decide to fill your lens prescription through a third party, this voids our limited warranty. All warranty inquiries should be directed to [email protected]
The quality of our frames is comparable to the high-priced brand-name frames you see in eyewear boutiques. We handpick the materials for our hipster, retro, and geek glasses for men and women and use only the highest quality celluloid acetate and nickel-free metal. Our designers choose the unique color combinations and textures and are not afraid to apply new materials to the classic timeless styles. All frames feature reinforced temples for comfort and to allow for frame adjustment for custom fit. Our materials are eco- friendly and animal-friendly. We don’t use the real wood or real animal products.
It is not necessary for reading glasses. However, it is needed for prescription glasses. If you do not know your PD, we can measure it for you during checkout. All you need is a web cam and a standard-size credit card with magnetic strip to keep the image on certain scale. Once the pictures are taken, our opticians will measure your PD using our precise method.
A fear of some who have been reluctant to purchase their geek glasses for men and geek glasses for women online has been the problem of not knowing for sure how well a particular pair will match one's face. Some glasses are designed for a particular face shape and size, so knowing your own particular measurements will go a long way.
To find your measurements, look on the inside of your current frames, and you should see a series of numbers. Once you do, shop for glasses with similar measurements as these numbers, and you should be relatively safe in your selection. However, there are other solutions as well to ensure a proper match. At Vint and York, we make finding the right glasses for you easy.
We offer a Virtual Try-On service that enables you to model different pairs of glasses without leaving your desk that is also very easy to use. There are several ways you can add an image to the virtual try on service:
1) You can upload an image using your webcam;
2) You can upload an image from your computer drive;
3) You can import an image from your Facebook account.
From there, the particular frame you choose will be added to your image, so you have an idea of how they might look on you. If you don't have an image at this time, the Virtual Try-On service includes a number of model images to see how the glasses look on a specific face shape and size. If you're a proponent of trying something on before you buy it, the Virtual Try-On service will help ensure you find the perfect pair for you.
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